1. We only accept faulty products for refunds. Exchangeable or replacement is subjected to the availability of the such item purchased, in such an event that the item purchased is out-of-stock or obsoleted, we shall refund you or you may choose other items of similar value.
2. Returns must be made within 14 days of receipt.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, within 5-7 days.
4. Product image as seen on our Site may slightly differ from the actual product that you receive.
5. If the item you receive is faulty, please contact us and provide your order number, your name and the reason for return, and whether you require for a refund or a replacement. Factory defects are not considered faulty and no replacements/refunds shall be made.
6. Return shipping costs are non-refundable. If the refund for the product is applicable, please allow 5-7 days for your refund to be processed. If you are shipping an item over $100, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. In the event the product returned is not faulty, we may at out discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that your provided us with when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
8. The simplest way to return an item is to return your item to us at [warehouse address]. This gives you the flexibility to get a refund or pick another item (or items) to exchange it with. However, if refund is applicable, the process will still be done online. Please allow 5-7 days for your refund to be processed.